Privacy Policy

Rob McCandless Hypnotherapy

Effective Date: May 20, 2026

Rob McCandless Hypnotherapy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage our services. By using our website, you agree to the practices described in this policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

1. Information We Collect

a. Information You Provide Directly

When you contact us, complete an intake form, schedule an appointment, or purchase services, we may collect:

• Full name and contact information (email address, phone number, mailing address)

• Health history, personal goals, and intake questionnaire responses

• Payment and billing information (processed securely through third-party payment processors)

• Communications you send us via email, contact forms, or phone

b. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location

• Browser type and device information

• Pages visited, time spent on pages, and referral sources

• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and provide hypnotherapy and coaching services

• To communicate with you about appointments, follow-ups, and inquiries

• To process payments and maintain billing records

• To improve our website, services, and client experience

• To send informational emails or newsletters, if you have opted in

• To comply with applicable legal and professional obligations

3. Confidentiality of Session Information

All information shared during hypnotherapy or coaching sessions is held in strict professional confidence. We do not disclose session content to third parties without your explicit written consent, except as required by law (e.g., imminent risk of harm to yourself or others, or a valid court order).

Please note: Rob McCandless Hypnotherapy is not a licensed medical or mental health provider, and our services do not constitute psychotherapy, medical treatment, or psychological counseling. Hypnotherapy is a complementary wellness service.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited information with trusted third-party service providers who assist us in operating our business, including:

• Scheduling and booking platforms (e.g., appointment management software)

• Payment processors (e.g., Stripe or Square) — these parties maintain their own privacy policies

• Email marketing platforms, if you have subscribed to our mailing list

• Website hosting and analytics services (e.g., Squarespace, Google Analytics)

These third parties are contractually obligated to keep your information confidential and use it only as directed by us.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and gather analytics data. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result.

We may use analytics tools such as Google Analytics to understand how visitors interact with our site. This data is aggregated and does not personally identify you.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal and professional obligations. Client intake and session records are typically retained for a minimum of seven (7) years following the conclusion of services, consistent with best practices for wellness practitioners.

7. Your Rights Under Colorado Law

As a Colorado resident, you have rights under the Colorado Privacy Act (CPA), including the right to:

• Access the personal data we hold about you

• Correct inaccurate personal data

• Request deletion of your personal data, subject to certain exceptions

• Opt out of targeted advertising or the sale of personal data (we do not sell personal data)

• Appeal our decisions regarding your privacy rights

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to verified requests within 45 days as required by law.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:

Rob McCandless Hypnotherapy

Boulder, Colorado

Website: www.robmccandlesshypnotherapy.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.